Professional Services

FlowCentric Professional Services (FPS) is the public face of FlowCentric Technologies. The department does client-specific development, handles implementations and support for all of our clients, and assists any partner that requires services.

During 2018, Professional Services changed its structure and divided the department into industry specific teams.

In addition to developers, each group includes:

  • A dedicated client delivery manager who is responsible for ensuring that the expectations and needs of our clients are met.
  • A technical team lead who is responsible for ensuring that the standards of good practice are adhered to throughout the development lifecycle of projects.

This approach was implemented to ensure that clients could lean on a team of professionals who have extensive experience building technology solutions for their industry and understand the nuances and lingo of the industry. Process management solutions built on the FlowCentric Processware platform become entrenched in our client’s businesses, so it is important to us that we build strong long-term working relationships with each customer.

The team follows first-time-right (FTR) development practices, from inception to user acceptance testing (UTA), through to go-live and post deployment support.

We believe that teamwork, communication, and mutual respect are the building stones of a successful team.

The welfare of the team is of the utmost importance and we strive to ensure that our teams are happy and confident in what they are doing.

Our Services

Our services are supported by a team of highly skilled individuals, with a long history of implementing successful projects. Available services include, but are not limited to:

  • Business process reengineering (BPR)
  • ERP evaluation and selection services (based on process requirements)
  • Data mapping and migration
  • Project management and program management
  • Development and configuration
  • Integration (IoT devices, sensors, APIs, databases)
  • Business analysis (BA)
  • System analysis
  • System engineering and design
  • Support services
  • Administration services

Additional Benefits

Our team focuses on becoming and remaining the strategic partner of choice for our partners and customers. Our partner network consists of carefully selected providers, which enable us to engage with our customers, connect and deliver on their requirements through one channel.